Privacy Policy
Last updated: October 26, 2023
At Sanjog Matrimony, we take your privacy seriously. We are committed to protecting your personal data and ensuring transparency in how we handle your information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our CRM platform and services, particularly in conjunction with the WhatsApp Business API integration. By using our services, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
Personal ID
Information used to identify you personally, such as your full name, email address, and job title within your organization.
Contact Info
Your physical business address and valid phone numbers. Note: We specifically require a valid phone number to enable WhatsApp Business API integration features.
Business Data
Details regarding your company, including industry sector, team size, and projected usage volume for messaging services.
Usage Logs
Technical data collected automatically, such as IP addresses, browser type, device information, and interaction logs with our platform.
2 How We Use Your Information
We utilize the collected data to provide, maintain, and improve our services. Specifically, your information is used for:
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manage_accounts
Account Management
Creating and managing your account, verifying identity, and processing subscription payments.
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support_agent
Customer Support
Responding to your inquiries, troubleshooting issues, and providing technical assistance.
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api
Service Integration
Facilitating the connection between Sanjog Matrimony and third-party services like Meta's WhatsApp API.
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notifications
Communication
Sending critical updates, security alerts, and administrative messages regarding your account.
3 WhatsApp Communication
Meta Cloud API Usage
Sanjog Matrimony integrates directly with the WhatsApp Business API (hosted by Meta). By using this integration, you acknowledge and agree that:
- Your message content and phone numbers are processed by Meta Platforms, Inc. to facilitate delivery.
- We do not sell your conversation data to third parties for advertising purposes.
- You remain responsible for obtaining necessary opt-in consents from your end-users before messaging them via WhatsApp.
- Messages sent via the API are subject to WhatsApp Business Policy and Commerce Policy.
4 Data Sharing
We respect your data privacy. We do not sell your personal information. However, we may share data in the following restricted circumstances:
| Recipient Category | Purpose of Sharing |
|---|---|
| Service Providers | Hosting providers (e.g., AWS), payment processors (e.g., Stripe), and email delivery services needed to operate our platform. |
| Legal Authorities | If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is reasonably necessary to protect our rights, property or safety. |
| Business Transfers | In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. |
5 Your Rights
Right to Access
You have the right to request copies of your personal data held by Sanjog Matrimony.
Right to Rectification
You can request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure
You may request the deletion of your personal data under certain conditions ("Right to be Forgotten").
Right to Withdraw Consent
Where we rely on your consent to process data, you have the right to withdraw that consent at any time.
Still have questions?
If you have any questions about this Privacy Policy, please contact our Data Protection Officer.
mail mangalsanjog2024@gmail.com